Frequently Asked Questions
How do I track my order?
You can review the progress of your order by heading over to the 'orders' section in your account, you should also receive updates via email or text, such as dispatch notifications.
You will receive postage updates and expected delivery dates on orders with tracked postage.
When will my order arrive?
This depends on what delivery option you have selected. If you selected Express Delivery, then your order should arrive with you within 1-3 working days of dispatch. If you selected Standard Delivery, then you should receive your order within 2-5 working days of dispatch. Please note that delivery times may be longer due to covid, although we are working hard to dispatch orders.
Do we post to UK offshore addresses?
Yep. We post to all of the UK. No special postage option needed.
Do we deliver outside of the UK?
Unfortunately, we aren't yet able to post to outside the UK, but please do contact us and we should be able to accommodate your order on a one-off basis. We are working on a permanent option.
Click & Collect
How to Click & Collect?
You can select to Click & Collect at the checkout stage of your shop with us...
Where & when do I collect my order?
You will receive a text or email when your order is ready to collect.
It is usually ready within 2 hours on the days we are currently open; Monday - Saturdays. 10am - 4pm.
You can collect up your order from our shop:
The Lighthouse Cookshop, 6 Market Place, Ringwood, Hampshire. BH24 1AW.
Get Directions here.
Due to the impact of Covid 19, we request that you wear a face mask and do not visit us if you or any member of your household shows any symptoms, inline with Government guidelines and advise. Please bring your order confirmation with you, we may also ask you for ID.
If you are collecting any restricted products; blades, lighters, blowtorches etc. You MUST be over the age of 18, and able to prove so. An age-check will be run after purchase to verify this. Find out more here: Age Verification. We apologise for the unusual experience of shopping with us, but our priority is now on protecting each and every customer, and our shielding family.
Orders & Payments
What payment methods do you accept?
We accept all major card providers e.g. Visa, MasterCard, American Express etc. We also accept payment through PayPal, or you can speed up checkout with Google or Apple Pay. You can select this at the checkout.
Can I cancel my order?
You can cancel your order, providing you do so before its dispatch. After this point we cannot cancel your order. If upon its arrival you are unsatisfied with your purchase(s), you may return some or all of your item(s) to us, provided all returned products:
1. remain in their original, unopened packaging.
2. are unused and are in resalable condition.
If products are returned to us in an unsalable condition, we have the right to not grant you a refund for any unsalable products.
See Delivery & Returns for more information.
Can I amend my order?
If you wish to amend your order, please contact us to find a solution. Please note that amending an order after its dispatch, is not possible.